Overview
Scammers are deploying AI-powered chatbots on fake websites that mimic real companies to steal login credentials and payment information from unsuspecting consumers.
Expert Analysis
GetCyberRight Analyst Assessment
This analysis was prepared by our security team based on verified threat intelligence and official sources.
Fake customer service chatbots have become increasingly sophisticated with the rise of AI language models. Scammers create lookalike websites for Amazon, banks, utility companies, and tech companies, complete with AI chatbots that engage in realistic conversation. These bots guide users through fake account verification processes designed to capture credentials and payment details.
Indicators of Compromise
tactic
Chatbot requesting passwords or payment detailsLegitimate bots never ask for sensitive data
tactic
Lookalike website with AI chat widgetURL slightly different from real company
What You Should Do
1
Never enter passwords or credit card numbers into a chatbot
2
Access customer support only through the company's official website
3
Check the URL carefully before interacting with any support chat
4
Legitimate chatbots will never ask for your full credit card number
5
Close suspicious chats and contact the company directly