Medical Equipment Company Warns Patients After Scammers Trick Their Way Into Systems

AdaptHealth, a company that provides medical equipment to patients, announced that scammers tricked their employees into giving access to company computer systems. The attackers used a technique called social engineering, which means they pretended to be someone trustworthy to manipulate employees. Once inside, the scammers accessed patient management systems and document storage platforms. If you or a family member receives medical equipment from AdaptHealth, your personal information may have been stolen. This includes sensitive patient data and passwords related to insurance billing. The company reported this incident to the Securities and Exchange Commission on Thursday.

Here is what you should do right now. First, watch your insurance statements and medical bills carefully for any charges you do not recognize. Second, contact AdaptHealth directly to ask if your information was affected and what steps they are taking to protect you. Third, consider placing a fraud alert on your credit report by contacting one of the three major credit bureaus. Fourth, be extra cautious about any phone calls, emails, or texts claiming to be from AdaptHealth or your insurance company, as scammers may use stolen information to contact you.

To protect yourself going forward, remember that legitimate companies will never ask you to verify passwords or sensitive information through email or unexpected phone calls. If someone contacts you asking for personal details, hang up and call the company back using a number you find yourself on their official website. Treat your medical information with the same care as your banking information.