How This Scam Works
1
Scammers create a website that closely mimics a real company (Amazon, bank, utility) with an AI-powered chat widget.
2
The AI chatbot engages visitors with realistic conversation, claiming to detect an issue with their account or order.
3
The bot asks for login credentials, payment details, or personal information under the guise of account verification.
4
Stolen credentials are used to access real accounts, make unauthorized purchases, or commit identity theft.
Warning Signs
Chatbot asks for passwords, credit card numbers, or Social Security numbers
Support chat pops up on a website that looks slightly different from the real company
Chat window redirects you to an external website to 'verify' your account
Bot provides a phone number to call that is not the company's official number
Chatbot creates urgency about account problems or missed deliveries
Real Examples
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How to Protect Yourself
Never enter passwords or financial information into a chatbot
Access customer support only through the company's official website or app
Verify the website URL before interacting with any support chat
Legitimate chatbots will never ask for your full credit card number or password
If a chat seems suspicious, close it and contact the company directly
Frequently Asked Questions
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Share this scam report to warn friends and family.