Overview
Moving scams target people during one of life's most stressful transitions. Rogue moving companies offer low estimates to win business, then dramatically increase prices once your belongings are loaded on the truck. Some hold possessions hostage until additional fees are paid. Others simply disappear with your belongings. Knowing how to vet moving companies and understand your rights can protect you from these devastating scams.
How This Scam Works
Movers provide extremely low initial estimates to win the contract, then significantly increase the price after loading your belongings.
Hostage load scams involve movers refusing to deliver your possessions until you pay substantially more than the agreed price.
Fly-by-night companies accept deposits, set a moving date, then never show up or answer calls.
Some scammers operate under constantly changing company names to avoid negative reviews and legal action.
Warning Signs
Real Scam Examples
These are examples of messages used in this type of scam.
2-bedroom apartment move from Chicago to New York: Only $999! Guaranteed lowest price. Book today with just a $200 deposit.
Due to the actual volume of items, your adjusted price is $4,500. We need payment before we can unload. If you do not pay, your items will go to storage and daily fees will apply.
How to Protect Yourself
1Get in-home estimates from multiple companies
Legitimate movers provide estimates based on in-person or detailed video assessments. Phone or email-only estimates are unreliable and often used by scammers.
2Verify licensing and insurance
For interstate moves, check the company's USDOT number at protectyourmove.gov. For local moves, verify state licensing.
3Read reviews and check complaints
Check the BBB, Google Reviews, and FMCSA complaint history. Be cautious of companies with few reviews or only recent ones.
4Get everything in writing
Ensure your estimate, terms, and final price are documented in a binding contract. Understand the difference between binding and non-binding estimates.
Frequently Asked Questions
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