Overview
Tech support scams trick victims into believing their computer is infected with viruses or has serious security problems, then charge hundreds or thousands of dollars for unnecessary 'repairs.' These scams target seniors disproportionately and use fake pop-up warnings, unsolicited phone calls, and search engine ads to reach victims. Once scammers gain remote access to a victim's computer, they can steal personal files, install actual malware, and access financial accounts.
How This Scam Works
Fake pop-up warnings appear in your browser claiming your computer is infected, displaying a phone number to call for immediate help.
Unsolicited phone calls from people claiming to be Microsoft, Apple, or your internet provider, warning about detected security threats on your device.
Scammers convince victims to download remote access software like TeamViewer or AnyDesk, giving the scammer full control of the computer.
Once connected, scammers show fake 'evidence' of viruses by displaying normal system logs or running fake diagnostic tools.
Victims are charged $200 to $1,000+ for unnecessary services, often through gift cards, wire transfers, or by accessing bank accounts through the remote connection.
Warning Signs
Real Scam Examples
These are examples of messages used in this type of scam.
WARNING! Your computer has been infected with 5 viruses! Your personal data and banking information is at risk! Do NOT shut down your computer! Call Microsoft Support immediately: 1-888-XXX-XXXX
Hello, this is John from Microsoft Technical Support. We have detected unusual activity from your computer's IP address. Hackers may have accessed your files. I need to connect to your computer to run a security scan.
Your tech support subscription of $399.99 has been auto-renewed. If you wish to cancel and receive a refund, call our support line at 1-800-XXX-XXXX within 24 hours.
How to Protect Yourself
1Microsoft and Apple will never call you unsolicited
Major tech companies do not make outbound calls to customers about security issues. Any such call is a scam. Hang up immediately.
2Close suspicious pop-ups safely
If you see a virus warning pop-up, do not call the number. Close the browser using Task Manager (Ctrl+Alt+Delete on Windows, Command+Q on Mac). These pop-ups are fake.
3Never give remote access to unsolicited callers
Do not download TeamViewer, AnyDesk, or similar software at the request of someone who contacted you. Only grant remote access to technicians you contacted through verified channels.
4Use legitimate security software
Install reputable antivirus software from known companies. Your computer likely already has built-in protection (Windows Defender, macOS security).
5Talk to a trusted person before paying
If you are concerned about your computer, talk to a family member, friend, or visit a local computer repair shop. Never make payments under pressure from an unsolicited call.
6Report tech support scams
Report these scams to the FTC at reportfraud.ftc.gov and Microsoft at microsoft.com/reportascam.
Frequently Asked Questions
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