Will my utility really shut off my service immediately?

No. Utility companies are required to send written notices before disconnection and provide payment plan options. They never threaten immediate shutoff over the phone or demand payment by gift card.

Do utility workers come to your door asking for payment?

Legitimate utility workers do not collect payments at your door. If someone comes to your home claiming to be from a utility company and asks for money, do not pay them and call the utility to verify.

How do I report a utility scam?

Report it to your actual utility company, file a complaint with the FTC at reportfraud.ftc.gov, and contact your state public utility commission.

Utility Scams: Spot Fake Shutoff Threats & Utility Fraud

Overview

Utility scams target homeowners and businesses by impersonating electric, gas, water, or internet service providers. Scammers threaten immediate service disconnection unless the victim makes an instant payment, usually through gift cards, wire transfers, or cryptocurrency. These scams spike during extreme weather when the threat of losing power or heat feels most urgent.

How This Scam Works

Scammers call claiming to be from your utility company and state your account is past due with service disconnection scheduled within the hour.

They demand immediate payment through untraceable methods like prepaid debit cards, gift cards, or cryptocurrency.

Some scammers visit homes in person wearing fake utility uniforms, demanding cash payments at the door.

Others send phishing emails with fake past-due notices containing links to fraudulent payment portals.

Warning Signs

⚠Threats of immediate service disconnection within hours

⚠Demands for payment via gift cards, wire transfer, or cryptocurrency

⚠Callers who refuse to provide their name, ID number, or callback number

⚠In-person visits demanding cash payments

⚠Emails with urgent payment links that do not match your utility's official website

Real Scam Examples

These are examples of messages used in this type of scam.

Phone Call

This is the disconnection department at your electric company. Your account is $547 past due and your power will be shut off in 45 minutes unless you make a payment right now. We can accept Green Dot cards or Bitcoin for immediate processing.

In-Person Visit

Hi, I am from the gas company. We detected a leak in your area and need to inspect your meter. I also show your account has an unpaid balance. If you can pay $200 cash right now, I can make sure your service continues.

How to Protect Yourself

1Call your utility directly

If you receive a threatening call, hang up and call your utility company using the number on your bill or their official website.

2Know your utility's policies

Utility companies send multiple written notices before disconnection and never demand immediate payment by gift card or cryptocurrency.

3Verify in-person visitors

Legitimate utility workers carry photo ID and drive marked vehicles. Call your utility company to verify any unexpected visits.

4Check your account online

Log into your utility account through the official website to verify your actual balance and payment status.

Frequently Asked Questions

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