911 Employee Charged After Accessing Confidential Information Without Authorization

Calgary police charged a City of Calgary 911 employee with breach of trust following an investigation that began in January. Police say the employee allegedly used her position to access sensitive information and shared it outside authorized channels. The investigation started after allegations surfaced that confidential information was being accessed and shared inappropriately. This case affects anyone whose emergency calls or information were handled by Calgary's 911 system during the time period in question. When you call 911, dispatchers have access to your address, phone number, the nature of your emergency, and other personal details. If you live in Calgary and have contacted 911, your information may have been accessed without proper authorization. The investigation does not specify exactly what information was taken or how it was used.

If you are a Calgary resident who has called 911, consider these steps:

1. Contact Calgary Police Service to ask whether your information was specifically affected by this breach.
2. Be alert for unexpected contact from people who might have obtained your personal information, including your address or phone number.
3. Watch for signs of stalking, harassment, or identity theft, especially if you called 911 for domestic violence, protection orders, or other sensitive situations.
4. Report any suspicious activity to police immediately, mentioning that you are concerned about the 911 data breach. This case highlights that data breaches do not always come from outside hackers. Insider threats, where employees misuse their access to information, are a real concern. When dealing with government services, medical providers, schools, or any organization that holds your personal information, know that you can file complaints if you suspect your privacy has been violated. Trust that most employees follow the rules, but stay vigilant about your personal information and report concerns to supervisors or authorities when something seems wrong.