Overview
Microsoft scams exploit the dominance of Windows as the world's most-used operating system. Criminals impersonate Microsoft through fake tech support calls, phishing emails about Microsoft 365 subscriptions, and fraudulent Windows security pop-ups. These scams aim to gain remote access to your computer, steal your credentials, or charge for unnecessary services. Microsoft never makes unsolicited calls about computer problems.
How This Scam Works
Cold calls from people claiming to be Microsoft support agents who have detected problems on your computer.
Pop-up alerts in your browser claiming Windows has detected critical errors, directing you to call a fake support number.
Phishing emails about Microsoft 365 subscription renewals or account security issues leading to credential-stealing websites.
Remote access scams where fake technicians ask you to install remote control software, then use it to steal data or install malware.
Warning Signs
Real Scam Examples
These are examples of messages used in this type of scam.
Hello, this is the Windows Technical Department. Our system has detected that your computer is sending error reports and may be infected with a dangerous virus. We need to connect to your computer remotely to diagnose and fix the problem before your data is compromised.
Your Microsoft 365 subscription will expire today. Failure to renew will result in permanent loss of all emails, documents, and OneDrive files. Renew now for the discounted rate of $49.99: [Renew Subscription]
How to Protect Yourself
1Know that Microsoft does not make unsolicited calls
Microsoft will never call you about computer problems. If someone calls claiming to be from Microsoft, it is a scam. Hang up immediately.
2Close browser pop-ups without calling
Use Task Manager (Ctrl+Alt+Delete) to force close your browser if a fake alert appears. Never call the phone number displayed in a pop-up.
3Never give remote access to unsolicited callers
Do not install remote access software at the request of someone who called you. Legitimate tech support only connects remotely when you initiate the contact.
4Manage Microsoft subscriptions through your account
Check your actual Microsoft subscriptions at account.microsoft.com. Do not rely on email notifications for subscription status.
Frequently Asked Questions
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